1. Information We Collect
We collect information that you provide directly to us (such as contact details submitted via forms, support requests, or purchase orders) and telemetry generated by Eelink devices (including device identifiers, sensor readings, and location data). We also gather limited analytics data about website usage through cookies and similar technologies.
2. How We Use Information
Collected data enables us to provide services, deliver hardware, configure connectivity, respond to enquiries, and improve our products. We may also use aggregated, anonymized insights to guide product development and optimize network performance.
3. Sharing and Disclosure
We do not sell personal data. We may share information with trusted partners (such as cellular carriers, logistics providers, or integration partners) strictly for fulfilling service commitments. Disclosures may also occur when required by law or to protect the security, property, or rights of Eelink and our customers.
4. Data Retention
Customer information is retained for as long as necessary to deliver contracted services, comply with legal obligations, or resolve disputes. Telemetry data retention periods can be configured within customer platforms. We periodically review stored data and securely delete or anonymize information no longer needed.
5. International Transfers
Data may be processed in jurisdictions where Eelink or our service providers operate. We implement safeguards aligned with applicable regulations when transferring personal data across borders, including contractual clauses and security controls.
6. Security
We employ administrative, technical, and physical safeguards to protect data, including access controls, encryption in transit, and secure device provisioning. Despite these measures, no transmission method is entirely risk-free, and customers should implement additional security practices appropriate for their deployments.
7. Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of personal data. Requests can be submitted to [email protected]. We will verify identity before fulfilling requests and may retain limited information as required by law.
8. Cookies and Similar Technologies
We use essential cookies for authentication and site performance, plus optional analytics cookies to understand engagement. You can adjust browser settings to disable cookies, though some features may become unavailable.
9. Policy Updates
We may revise this Privacy Policy to reflect changes in our practices or regulatory requirements. Updated versions will be published on this page with a new effective date. Continued use of our services indicates acceptance of the updated policy.