1. Acceptance of Terms
By accessing our websites, requesting quotations, deploying devices, or using platform services, you agree to comply with these Terms and Conditions. If you are acting on behalf of an organization, you confirm you have authority to bind that entity to this agreement.
2. Quotations, Orders, and Pricing
Commercial quotations remain valid for the period stated on the quote (typically 30 days). Orders are accepted once Eelink issues written confirmation. Pricing excludes taxes, duties, shipping, or bank fees unless expressly stated. Customers are responsible for all import and regulatory approvals in their regions.
3. Hardware, Firmware, and Platform Use
Eelink hardware, firmware, and SaaS interfaces must be used in accordance with documentation and applicable laws. You agree not to reverse engineer, resell without authorization, or deploy devices in safety-critical scenarios without prior written approval. We may suspend access for misuse, security concerns, or unpaid accounts.
4. Service Levels and Support
Standard support covers business hours in GMT+8 with 24–48 hour response times. Premium support plans, SLAs, and custom integrations are provided under separate agreements. Connectivity availability and location accuracy depend on carrier networks, satellite visibility, and environmental conditions.
5. Warranties and Returns
Eelink warrants hardware against manufacturing defects for twelve (12) months from shipment. Remedies are limited to repair, replacement, or credit at our discretion. Damage caused by misuse, unauthorised modification, or accidents is excluded. Return Material Authorisation (RMA) numbers are required before shipping products back to Eelink.
6. Limitation of Liability
To the maximum extent permitted by law, Eelink is not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, or data. Our aggregate liability for any claim shall not exceed the amounts paid to Eelink for the relevant products or services during the preceding twelve months.
7. Compliance and Data Protection
You are responsible for notifying end users about device tracking and complying with privacy regulations in applicable jurisdictions. Eelink will implement commercially reasonable safeguards for data processed on our platforms. Additional data processing agreements may be executed when required by law.
8. Governing Law and Dispute Resolution
These terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles. Disputes will be negotiated in good faith. If unresolved, they shall be submitted to the Shenzhen Arbitration Commission with proceedings conducted in English.
9. Updates to These Terms
Eelink may update these Terms and Conditions to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised effective date. Continued use of our services after changes take effect constitutes acceptance of the revised terms.